You put in a lot of years for a large finance firm. This sharpened your skills and gave you invaluable experience. You always dreamt of going it alone though, and you’ve broken away from your former company.
The beginning has been a success but you need to ensure this remains to be the case. Reputation is key to the success of your new corporation. How can you manage your reputation and ensure you put a positive perception out into the corporate world?
Create a review process
When you’ve done a great job for a client, then you want the world to know about this. One way that you can make this happen is by implementing a review process. One of the best ways to do this is by allowing clients to leave reviews online. If a search brings back five-star reviews on your company, then it is only a matter of time before more clients start heading your way.
Managing complaints sensitively
While you want positive reviews to be as visible as possible, the same cannot be said for any errors. It’s natural for mistakes to happen. What’s important is how they are dealt with. Dealing with complaints swiftly and appropriately can ensure that they don’t have a lasting impact on your business. By ensuring your clients that their needs come first, and working towards an amicable solution, you’ll be able to retain customers on a repeat basis.
Going your own way can be hard in the financial sector, but it’s certainly possible to make a success of your company. If you find yourself in any kind of legal dispute, make sure you have a knowledgeable support network behind you.